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Custom Color Set
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66,541 Verified Client Reviews |
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HorribleI specifically mentioned that there was red in my history and that was overlooked. My hair turned orange and was awful! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for sharing your feedback with us. We apologize that your color came out differently then expected. You can always give us a call and talk to your colorist so that we can best understand your hair color needs. Again, we are sorry that your hair color results did not turn out as expected. |
Not to happyMy top head/root area didn't get to well. And my hair faded right away by the second week. My hair looked dull not shinny. I has to redo my hair with box tint from store, I did a medium Auburn. It looks better. I think that color just wasn't for me? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyMy colour turned out very dark once again, even after expressing how bright I wanted the end result to be! Not only that, my roots and my ends were two different colours and I had little to no gray coverage. Extremely unsatisfied! I was very happy with the very first colour I received and then every colour following I was very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTobey - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope you consider using our service again in the future. |
Didn't color well AT ALL !!!!!!!!!!!!I was very, very disappointed with this color kit. I was hoping that this would be a good product, but I was wrong. I wish that I could include pictures of my hair right after I colored it, or rather, used the product. It is horrible!!!!!!!! Didn't color my grey, just tinted it a little. Now I've got to wear a wig or something until I can color my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have sent you a complimentary reformulated color to better suit your needs. We see that your colorist has reviewed your comments and adjusted your formulation based on your feedback. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback about your reformulated color. |
terrible!!!the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon. |
I can buy medium brown anywhereThe color that was sent was the same color that can be purchased in any drugstore for half the price. The smell is extremely off putting and my scalp went numb (honestly, first time that has ever happened). That being said, the color covers gray well. But this product offers no advantage to any other. 0 of 0 people found this review helpful. Did you? |
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Not for me, I'm allergicI was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction. |
not right colormy color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon. |
Didn't cover grey!Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorWrong color and didn't color gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |