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Custom Color Set
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66,541 Verified Client Reviews |
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No gray coverageColor was good but there was hardly any gray coverage!! Main reason for buying this product was to color my grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we've credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you’re looking for. |
nothing to get excited aboutcheaper than having done professionally, but don't notice much difference between this and "box" color you can buy anywhere. Except convenience and cost less for boxed hair dye. Additionally, when I contacted them to adjust color, (which I have several times) if they do adjust color, no one can tell it's any different than previous color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We're sorry to hear that you were not seeing the difference you were looking for back in May, but we see that your personal colorist has since worked with you over the summer to deliver a color you love! We're so glad to hear you are enjoying the customized formula we're making for you, and we hope to continue to delight you! |
Did not cover grayThe formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Still waiting to like my haircolorIt's still too brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not as light as I was hoping forI wanted a light blond. What came out was not much different than my natural color. I have pretty long hair I only got one bottle of color to do my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharrie - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Lasts as long as store box colorMy roots started showing gray 2 weeks ago. My next shipment isnt for over 20 days. The color was.The color I wanted but I get that in box color as well. I will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Color was great!I loved the color and the color remover wipe was awesome! I am however, disappointed that the color didn't last any longer than my Clairol box I usually buy for 8$!! My hair felt very sticky for the first few days. Will not buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We are so glad to hear you enjoyed your color and apologize that you were otherwise unhappy. You can keep your hair from becoming sticky by massaging residual color with your fingertips after your application timer goes off, and then you can use clarifying shampoo if you feel any residue the next day. We hope this information is helpful and would like to inform you that we've notified your colorist to, should you decide to reorder, make adjustments for longer-lasting results. |
ColorLast color was lighter, but not surehow it will look.I made the mistake of coloring my whole head and since your color stays so well it hasn`t faded much. 0 of 0 people found this review helpful. Did you? |
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Brown & drabI had a red base color with red and copper tones pulled throughout my hair. After applying the first color selected for me it came out brown and drab with no depth. Hopefully the new formulation will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were unhappy with your initial color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon. |
too strongformula too strong even though I used exactly as read in instructions it singed most of my hair off at the roots. Beautiful color though. 0 of 0 people found this review helpful. Did you? |