|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
coloring productIt doesn't cover the gray that well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future. |
Makes your hair feel dry and unappealingFeels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience. |
Color didn't lastColor war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future. |
Not my favorite...yet.I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it. I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback! |
Tough greyI did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Coverage lacksThe color I was sent does not stay well. I see strands of gray coming out. But the color is perfect! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBecky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
color was too darkNo highlights ...sold color not the right shades for me. Tried two different shades..not happy with either. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the color...doesn't last on my grays!The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs. |
A lot of residueIt took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating. |
Color is okJust that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |