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Custom Color Set
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66,637 Verified Client Reviews |
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uneven coloringIn my order I told them that my hair was resistant to color so I assumed that they took that into consideration when making my formula and instructions. I followed the instructions completely and the only part of my hair that came out colored was the roots. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Didn't cover greyI like the overall colour, though I was hoping for a touch lighter. It mostly neutralized the red tones from the previous blend. I was a bit disappointed that I could still clearly see the grey strands, particularly by my ears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Just OKI did not see any better results out of this hair dye then the store box dye. Color did not last 2weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We are sorry to hear you did not see the results you were looking for. Upon reviewing your account, we see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund for the cost of your color and notified your colorist to make adjustments if you try our service in the future. Again, we apologize that you were unsatisfied with your experience. |
Almost love itI feel like my hair becomes very dry just after the color application, and it lasts like this for 3 or 4 days. I don't love it. 0 of 0 people found this review helpful. Did you? |
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Lacked gray coverageI liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time. |
Not gray coverageLove the color, but the silver comes back to soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection! |
It didn't take.I went to a hair dresser to fix my hair. Your color messed up my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say. |
Horrible to useThe product was so runny it dripped everywhere. This was by far the most difficult product to use. I am not going to use this ever again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTC - We’re sorry that you were disappointed with your eSalon color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
coloring productIt doesn't cover the gray that well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future. |
Makes your hair feel dry and unappealingFeels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience. |