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Custom Color Set
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66,516 Verified Client Reviews |
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Custom Hair ColorDid NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Colour didn't lastThe colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Color had too much red in it.Color had too much red in it. I don't have red normally and do not like red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Does not cover graysThis did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workIt didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
my colori didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future! |
CoverageThis color didn't cover my white/grey hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color only lasted 2 weeks any suggestionsThe color only lasted 2 weeks any suggestions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
GreyNot great grey coverage, but otherwise a great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was too brown, not enough redI wanted a red color with hints of purple. This was a brown color with hints of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |