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Custom Color Set
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66,516 Verified Client Reviews |
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I think my request was either not clear or misunderstoodPlease cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Do not want discontinue pleasePlease discontinue.. Did not like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
TerribleIt didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
This colour was too dark!This colour was too dark and dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation. |
Not what I was expectingUnfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price. 26 of 31 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
AllergyThis product gives allergy + fading too quickly... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order. |
Presentation is wonderfulMy grey hair was covered very well even 8wks. later but I guess since my hair hasn't been colored or no chemicals for at least 8yrs it makes it difficult to take to the product. Should I color my hair more often than every 8wks since I'm strictly natural? 0 of 0 people found this review helpful. Did you? |
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Good product..wrong color.The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Need shorter prep timeProcess was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Recent hair color purchaseVery disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |