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Custom Color Set
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66,516 Verified Client Reviews |
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Wrong color, Brassy!!It was dark red instead of a light/med Auburn & very brassy, didn't cover the little white/gray I have or my roots, in fact it made them darker. & YES, I followed the correct steps & times. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
no send no more , because my hair stay black, the hair color only color my scalscalp only take the color. 0 of 0 people found this review helpful. Did you? |
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Not what it used to beWhen I first started using this hair color, I was thrilled with the product. It was a 2 step process then and worked better than any color I'd ever used. Step 2 was a wonderful serum-like liquid that made my hair soft and glossy. The gray was covered for 8 weeks. Without notice, the step 2 glosser was no longer included with the hair color but available if you paid extra for it. Also, unfortunately, my gray didn't stay covered for any more than 3 weeks. Very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - Thank you for sharing your feedback with us. We apologize for the confusion caused by the gloss bottles, you are still fully able to order the additional second bottle if you feel that your ends are looking drab. For the root coverage, your hair may now be growing faster or, as your hair continues to turn gray, may be becoming more resistant to color. eSalon is prepared to adjust for these types of changes if they need to be made. Changes to your orders can be requested when you place an order, send and email, or give us a call. |
uneven coloringIn my order I told them that my hair was resistant to color so I assumed that they took that into consideration when making my formula and instructions. I followed the instructions completely and the only part of my hair that came out colored was the roots. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Didn't cover greyI like the overall colour, though I was hoping for a touch lighter. It mostly neutralized the red tones from the previous blend. I was a bit disappointed that I could still clearly see the grey strands, particularly by my ears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Just OKI did not see any better results out of this hair dye then the store box dye. Color did not last 2weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We are sorry to hear you did not see the results you were looking for. Upon reviewing your account, we see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund for the cost of your color and notified your colorist to make adjustments if you try our service in the future. Again, we apologize that you were unsatisfied with your experience. |
Almost love itI feel like my hair becomes very dry just after the color application, and it lasts like this for 3 or 4 days. I don't love it. 0 of 0 people found this review helpful. Did you? |
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Lacked gray coverageI liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time. |
Not gray coverageLove the color, but the silver comes back to soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection! |
It didn't take.I went to a hair dresser to fix my hair. Your color messed up my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say. |