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Custom Color Set
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66,516 Verified Client Reviews |
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My hair is greenI did everything on the directions. it didn't work. I have to now go to he hair stylist to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJael - We’re sorry to hear that the results of your most formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
way to dark ;; jet blackway too dark for me; 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We are sorry to hear that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Roots way too brassyMy overall hair color is OK, but my roots are so brassy that my hair looks obviously and cheaply colored, and I already need to recolor to address my roots, even the day after I used your color. If my next shipment doesn't get it right (second color adjustment), I will go back to store-bought color because it's less expensive and more effective. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMM E - We are sorry to hear that your roots appeared brassy. Upon reviewing your account, we see that your colorist created a complimentary reformulation for you based on your feedback and that you enjoyed the results! We hope to continue helping you achieve hair perfection! |
Different colorYou sent me hair color for light blonde which is what the computer that determined my haircolor. I . My hair turned light brown. Not happy about this at all. I thought your mixologist was not great. I'm expected better than this. Would be great if it was the right color. Now my hair is darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Demi permanent darkest brownThe color was not particularly nice and unfortunately the hair color made my hair fall out. I think it was too harsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re truly sorry to hear that you were unhappy with the color result and experienced hair loss. In rare cases, one can develop sensitivity or allergies to hair color over time. It is also possible for previously bleached hair to become more stressed with added color. If you feel that your hair loss may be a result of an allergy, we recommend following up with your physician. Again, we apologize that you were unsatisfied with your experience. |
Awful productI personally think they put something in the product to dry your hair out so you'll be fooled into buying their other products. Scam. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We're sorry to hear that the product dried out your hair. We are happy to see that we have issued a refund to you for the product per our 100% satisfaction guarantee. If you have any questions, please feel free to contact us at our help desk at any time. |
Custom Hair color reviewI loved the colour. Even with the length of time it is not covering my white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
LastThe color washes out after a couple washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanna- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color faded faster than you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
hair colorsome grey was still visible after application 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Awful Product!!!I have colored my hair for more than 25 years and have used various products. I have never had a product dry my hair out like eSalon's product did. My hair literally felt like straw and the color faded to a nasty brassy color within a week. I had to go pay a hair stylist $120 to fix the damage done to my hair by this product. I would give this product -5 stars if I could. Unfortunately, in order to leave this review, I had to select one star. If you are thinking about buying this product, spend some time looking for real reviews. The ones posted are obviously posted by the company because this product is awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We’re sorry that your hair felt straw-like and brassy after your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |