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Custom Color Set
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66,541 Verified Client Reviews |
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DisappointedLooks like I did nothing to my hair. No change. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ProductYour product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorIt was too dark. Wanted it lighter for summer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not last!I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
InstructionsMy product came with no instructions tried getting them but not helpful can't even color hair very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon. |
Lovely colour but....Lovely colour but made my hair very dry at the ends and an itchy scalp. After 3 weeks greys already showing around hair line and roots 0 of 0 people found this review helpful. Did you? |
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Not as anticipatedMy color was medium blond. The color they sent was lighter but nice enough. The problem I had, with the two or three times I used this product, was that my hair looked dull and the color faded really fast. It felt damaged to me as well. I just do better with a certain boxed brand that has more shine and stays true to color longer. The staff is great, though. They try hard to please. 0 of 0 people found this review helpful. Did you? |
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It didn't work for me.It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDivlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication. |
I asked for a darker look but this is mousieNice packaging but the colour is not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for. |
Not enough redMy color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |