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Custom Color Set
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66,516 Verified Client Reviews |
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did not deliver what was promised, gray came back in a couple weeks.did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HorribleMy roots, length and ends were three different shades of a red-orange mix with purple tones. It looked worse in sunlight. I have since had that color removed and am using a box color that is more natural and flattering. I will not use esalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Unflattering and darker than requestedI requested a color lighter and more golden/red than my natural color, in hopes of something lighter for summer. I was so excited to try something different. But when it was all finished and I excitedly styled my hair for the first time, I was so disappointed. Unfortunately, the color sent to me was actually DARKER than my natural color, and an unflattering and unnatural burgundy color. It looks cheap and dull. So very upset. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We truly apologize that your color was darker than you expected. We see that you have spoken with your colorist about this matter and we have added a free order credit to your account, per our Satisfaction Guarantee. Again we apologize, and we look forward to delivering results you'll fall in love with. |
Custom hair colorStill is not coloring all of my hair. Followed your instructions to only color roots. So there's subtle auburn on the roots and the rest of my hair is black. Great shine though from your product. 0 of 0 people found this review helpful. Did you? |
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Great color, but....I really like the color I got from this product but I don't remember the last time my hair was this dry after coloring. I don't use a lot of product in my hair, I don't dry it with a dryer or any other appliance and use a concentrated conditioner at least 4 times a week so my hair is in very good shape. The lack of conditioning in the product is fairly disappointing but I wanted to give this a try. 0 of 0 people found this review helpful. Did you? |
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Sticky and waxy hair after dyingI haven't used this dye for about a year and always order the same color. Well today I dyed my hair and now my hair is sticky and waxy. It even gets on my hands when I touch my hair. I feel gross! The formula has obviously changed. Needless to say, I will no longer buy this. 137 of 145 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry that your hair felt sticky and waxy after your recent color application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not desired color at allI was looking for more oder a medium to light brown color with reddish tone. not dark red/Auburn! Cancelling now. I can buy this color in stores. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not happyColor wad unflattering and made my hair dry and brittle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJason - We apologize that you were unhappy with your color results. We would like to bring your attention to the crucial Rinse Through Your Ends step in your Personalized Instructions, in which you massage leftover mixed color into your hair after your timing is complete. Your colorist has reached out to you to assist with your color and application, and we look forward to delivering results you'll fall in love with. |
I'd give zero stars if I couldFollowed directions exactly. In fact left it on longer than directed. Didn't cover roots at all and it is the dullest look ever. What garbage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We’re sorry that you were unhappy with your color and coverage results. Since your results did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointedLeft hair looking and feeling like wax. Washed several times too. Also did not cover all grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |