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Custom Color Set
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66,516 Verified Client Reviews |
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Poor grey coverageI've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Customized ColorI have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation! |
Gray coverage not great.Not the right color yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour not lastingMy hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really love esalon butSS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected. I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
First time userThe color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon. |
Faded colorIt could be better. Selected color didn't turn out dark brown it was more light chestnut, rather unattractive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarzena - We’re sorry to hear that you were unhappy with the results of your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covers Greys butIt covers my greys well, but after you get your second box, you only receive one of hair color bottles, not the two like you do in your first order. One little bottle of color for $25 bucks is a lot. 0 of 0 people found this review helpful. Did you? |
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hair colorI really do not why you product nt lasting ony 3weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reached out to you to better understand your hair color needs and to see how we can best assist you. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
did not deliver what was promised, gray came back in a couple weeks.did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |