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Custom Color Set
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66,516 Verified Client Reviews |
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color treatmentI have not actually applied it yet. I have had some intense foot surgery and have been off my feet for 8 weeks. I can't do the color with no weight on my right foot. But in looking at m y hair I think this is too red. I hate red because my Mother always dyed her hair that color. UGH! I think the other color I got was good with no red but it appeared a little too dark. So I have no idea at this time when I will be using the treatment. My grey is showing a lot but, health comes before beauty. I also will not need another shipment so soon. 0 of 0 people found this review helpful. Did you? |
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DisappointedI was really looking forward to changing my hair color to only having my hair still be the same color only a little darker. I wanted violet and my hair has no violet whats so ever. I will be cancelling their services. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color My HairBeautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon. |
Ok first color ok but darker then I used.Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected. |
Turned greenFabulous beginning color. As the color faded, it turned green. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |
It didn't last more than two weeks.And I had requested cancellation before 5/16 and you sent me another one anyway. I would like my money back. 0 of 0 people found this review helpful. Did you? |
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Gray hairYour product did nothing to the gray! I'll just buy the over the counter and it works the same. Only covers for a week! Not satisfied! Cancel all together please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re sorry that you were unhappy with your gray coverage results. Since the color did provide coverage as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Lovely color, but difficult to rinse cleanI have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |