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Custom Color Set
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66,516 Verified Client Reviews |
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Good colorThe color turned out pretty good but would like a little lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverageDon't know why but the last order I received did not cover my gray as it has in the past. My application and timing was the same. Not happy this month. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We’re sorry to hear that your recent color order faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results. |
Great colorLove my color but just wish it provided better gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We apologize that your color faded faster than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected. |
Quickly fadedI was excited to try this new product which I thought would have more color staying power than store-bought brands. Sadly, this faded even sooner than my Clairol product of choice. I was disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We apologize that your color faded fasted than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected. |
Pretty color, just not what I anticipated.Please see the latest picture I uploaded. I am still red/brassy, not blonde. Please help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStorie - We apologize that your hair color turned out brassier than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. |
MehColor is not lasting but a couple of weeks 0 of 0 people found this review helpful. Did you? |
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Crap Program that auto delivers colorCrap Program that auto delivers color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHaley - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Our records indicate that we sent an order reminder email on May 21st regarding your next scheduled order, based on your 7 week frequency. We’re sorry if you didn’t receive it! Since we didn’t see a request to modify or cancel the order, we proceeded to prepare it. Per your request, we have suspended your Hair Color Plan, and have issued you a full refund for this order. Please check your inbox for more details about your refund. |
Color good Didn't really work on white rootsThere resistantSee anove 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color treatmentI have not actually applied it yet. I have had some intense foot surgery and have been off my feet for 8 weeks. I can't do the color with no weight on my right foot. But in looking at m y hair I think this is too red. I hate red because my Mother always dyed her hair that color. UGH! I think the other color I got was good with no red but it appeared a little too dark. So I have no idea at this time when I will be using the treatment. My grey is showing a lot but, health comes before beauty. I also will not need another shipment so soon. 0 of 0 people found this review helpful. Did you? |
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DisappointedI was really looking forward to changing my hair color to only having my hair still be the same color only a little darker. I wanted violet and my hair has no violet whats so ever. I will be cancelling their services. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |