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Custom Color Set
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66,516 Verified Client Reviews |
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DisappointedColor at roots where I'm mostly grey faded quickly. Followed directions and after hair care to a T. Not happy right now. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color that will provide longer lasting results as we have previously discussed with you. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!!Used the product as directed, now my hair is dark brown (even thou I ordered medium blonde and the web pic was kind of ash medium blond), it didn't cover my grey hair either. Well, it was my first time (and my last)... I won't order it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGladys - We're sorry to hear that the color did not cover your gray. You'll be happy to know that should you decide to reorder again, the product's coverage can be adjusted to provide you with what you're looking for. We look forward to delighting you in the future should you reorder with us again! |
Does not work for meGrey is showing around my face only 1 week after I colored it I use to be a hair dresser and I always put the color on the most stubborn part of my hair first I have only washed my hair twice since I colored it It's almost as though it's a wash out color and not a permanent color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the gray coverage of your recent formulation. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Covering grayI was hoping and that eSalon would be the one to cover my gray on both sides of my temple but within 3 days it was gray again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for sharing your feedback on your custom hair color. Upon reviewing your profile, we see that your colorist reached out to you to discuss your hair color needs and reformulated your color. We look forward to hearing your feedback on this new formulation soon and hope to continue helping you find hair perfection! |
Not enough coverageI was so excited to try out my new eSalon hair dye and had followed all the directions, but was saddly disappointed. The coverage was just not there. And I don't have a lot of grey to cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We’re sorry that you were unhappy with your coverage results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor did not last as long this time. Not sure if I'll be reordering. 0 of 0 people found this review helpful. Did you? |
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Change to manual order placementMy hair color faded too quickly. I messaged the consultant, but it may be that I was not using proper terms. I would rather purchase from my local retail at my own convenience, or go back to a professional salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our half off promotion for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time. Since we didn't hear from you after a reminder email was sent 5 days before your order was placed, we proceeded to prepare it. Again, we're sorry for any inconvenience. |
ColorMy color didn't turn out how I thought it would, but maybe I didn't state exactly the color I wanted. The odor was so strong I had to run out of the bathroom to breath. Then I had to open every window in my house and turn on my ceiling fans. The root bottle didn't give this odor, it was only after I applied the ends color. 0 of 0 people found this review helpful. Did you? |
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Color too darkPlease cancel my custom hair color orders. This color is too dark. I am going back to my previous hair color. I asked for WHITE not BLONDE. I can get that in the stores. I wanted a platinum blonde/white color. I did not get that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We are sorry to hear that your hair color turned out darker than you expected. We see that you have already spoken with your Colorist regarding your order. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Good colorThe color turned out pretty good but would like a little lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |