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Color Set
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66,516 Verificado Comentarios de clientes |
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Too darkColor is staying and covering grey but was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFarah C - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover my grayThe color didn’t cover my grays and wasn’t what I expected. Got better coverage and color from my drug store brand 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie P. - Hello, I am so sorry that you didn’t love your hair color. One of our colorists will be happy to discuss a possible reformulation with you. You will be contacted shortly. Thank you for your patience. eSalon Team |
Not natural lookingWasnt very natural it had a red to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not usedid not use as it is not what I thought I ordered, only wanted to highlight this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Jane - We're sorry to hear that you were disappointed by the product received. We are happy to further assist, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
order not receivedAccording to your shipping confirmation email, my products were delivered to my home, via USPs on Friday November, 8 2019. They were not. It is a holiday weekend; Veteran's Day so perhaps the mail is a day behind and it will show up tomorrow. I will contact you again if it does not. I am using the review section because I could not find a way to contact you otherwise. Thank You, Nadirah Shakoor email - [email protected] 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadirah - We truly appreciate you reaching out about this. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too light and not enough grey coverageI was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNiranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyIt did not cover all my gray hair . I'm not happy with this product at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Aschton wurde nicht getroffenGuten Tag, die Farbe hält leider nicht was sie verspricht. Der Achten wurde leider nicht getroffen. Die Farbe macht das Haar sehr trocken und wäscht sich schnell raus. Ich werde von einer weiteren Bestellung absehen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy K - vielen Dank für ihr Produkt Bewertung. Es tut mir leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Gern würden wir es wieder gut machen und Ihnen eine neue Formel zukommen lassen, die Ihrem gewünschten Ergebnis voll und ganz gerecht wird. Diese Lieferung geht natürlich auf uns. Dafür habe Ich Ihrem Konto ein Guthaben hinzugefügt, das Sie jederzeit einlösen können. Sollten Sie Fragen haben, können Sie sich natürlich gern jederzeit an mich wenden. Antworten Sie dafür einfach auf die E-Mail oder rufen Sie uns an. Herzlichen Dank! |
Inconsistent, messyI was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color sent too darkI am very disappointed, I order first time and was too dark. The second time I made a request to be lighter, but they send me the same color. Now my hair is too dark had to go to the hair dresser to fix it. That is the reason I want to cancel my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |