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Custom Color Set
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66,516 Verified Client Reviews |
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Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
custom haircolorthis color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine. Thank You Bonnie Erbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
lacks gray coverageColor is great but doesn't cover gray very well. Will continue to purchase because of the color though. 0 of 0 people found this review helpful. Did you? |
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Hair colorI think this is a great way to have color according to they u want it, but it's not geared for women of color or so it seems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Our color is designed for all hair types and textures. While the images on our site are not representative of all of our clients, eSalon does have a diverse clientele. When completing an online consultation, you have access to models with a range of skin tones, eye, and hair colors. We also ask for a photo so that we can view your specific skin tone and overall appearance prior to crafting a flattering, custom blended color for you. We hope you consider using our service again because we believe customized color truly makes a difference. |
Color was too darkAsked to lighten color from first order by adding a little more red? Willing to try another adjustment to color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon. |
Hair colorI wanted a light brown hair color what I got was a copper hair color. I look like I have a brand new penny on my head 0 of 0 people found this review helpful. Did you? |
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I didn't like the gray coverage.I was not happy about my gray coverage. I would like another shipment free of charge of the exact kit, if possible. I followed the instructions exactly on the paper but it only covered for a short period, one wash and then washed out. I left it on for the duration of the time stated. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not all gray coverageNot all my gray got covered. Must redo again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that you were unhappy with the coverage results from your latest order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The package arrived with half of the hair coloring leaked out of the bottleI was very disappointed when I opened the package and everything was covered in hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We're sorry to hear that your hair color order arrived damaged. We have gone ahead and processed a replacement order free of charge and reached out to you via email with further information. Please let us know if we can assist you further. |