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Custom Color Set
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66,516 Verified Client Reviews |
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Wasn't thrilled by the color.I had very high expectations. From the adverts, it looked as if the color would REALLY be multi tonal. The color wasn't much better than what I buy at the beauty supply store. It did cover the grey well but left my hair feeling a little dry. I will give it another chance and try to tweak the color a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Did not workMy hair color did not change to purple at all. Please refund monies. Thank you will try something else at a later date. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucille - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wrong colorMy hair came out Orange.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
As I thought the color sent to me did not lighten my roots enough.I spoke with a colorist brfore it shipped about the problems I had dealing with the fact that the roots just will not come down using a 20 percent creme developer and lightest ash blonde toner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryle - We apologize that your results did not meet your expectations. Upon reviewing your account, we see that your colorist discussed the boundaries of what we would be able to achieve for you and, with your permission, adjusted the color under the condition that we would issue a refund if you were unhappy with results. Since we received no contact about your results in the appropriate time period after your purchase, we are unable to issue a refund. We hope you accept the non-expiring store credit we have instead added to your account with our apologies. |
My hairThe first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance. |
Great colour, love the presentation but coverage on grey didn't last longI loved the whole packaging and the personal touches. The colour came out perfect, but sadly after three weeks of colouring my hair, my greys are already back so the coverage hasn't lasted on my grey hairs. Not sure if I'll re-order. 0 of 0 people found this review helpful. Did you? |
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Doesn't last as long as I believe it should.It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results! |
Not satisfiedDid not like the color at all. Dried out my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |