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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointedNot what I expected nor would I do again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't turn out like I hopedMaybe I did something wrong but my hair turned out more black which is fine but would have liked a little more violet. Oh well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color fadesThe color seems to fade a lot during the month. I am going to try one more time and see if this batch works better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Have not used it.Have not used it. Also have cancelled any future orders. 0 of 0 people found this review helpful. Did you? |
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Didn't work in my gray hairDidn't cover any gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not What I WantedI told the colorist I wanted a lighter color than what was shown. It turned my hair black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYee - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Followed instructions but roots were lifesaver candy colored.My neighbor, a salon owner, did follow the directions and color-processed in two stages as designed. Roots were a bright candy apple color so coupled up with the fact that I decided to have a great Keritin treatment I'll just have to go a different route- I've had friends who love the eSalon products but it is a difficult (red) hair color to make a product to match. Joanne Crosby 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Greys still there!😡I have tried your product multiple times and my grey still shows after less than 2weeks. I no longer want to spend my money when it's not working for me. Please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
custom colorWhen I recolor my hair , it is always too dark for about the first 7 shampoos. After that It usually lightens up to a more desirable shade. It has not done so this time. It's still too dark. 0 of 0 people found this review helpful. Did you? |
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Rating for eSalonI have used it now for about 3 times, and I personally think it does the same as a boxed hair color. I will be cancelling my account. 0 of 0 people found this review helpful. Did you? |