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Custom Color Set
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66,637 Verified Client Reviews |
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I did pretty dang good for never having done this before!Well it was my first time with e-Salon so I’m sure that part of this could be user error. I did find it hard to wash out and make sure that I got it all out. I did this application June 1st and I am already seeing my gray roots. But that could have been my error. I have never colored my own hair all by myself before. I think that I should have gone a little darker, but I’m not sure. I learned a lot for my first time and the customer service was outstanding. I needed to call in twice and have them reship. But they had no problem with my request and changed the shipping address from my work to my home to help ensure that I received my shipment. I am willing to give this another shot and see if I can make this work. 0 of 0 people found this review helpful. Did you? |
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Did not want a second orderIn my first order I specifically mentioned in the email that I did not want another order and a second order was shipped out to me and my credit card used without my authorization. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrina - Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Since you were unaware of your plan, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
horrible productIt did not color my hair as it was supposed to. It also made no difference what so ever. I do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We apologize that your results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color better tailored to your goals. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't pack quite enough punchI have short hair with quite a bit of grey but want to keep it a mid-brown. Don't find this product has quite enough depth but am going to try a darker colour to see if that helps. In addition, there is a lot of solution for someone with short hair, but unfortunately the product doesn't keep once opened (have tried and it has little effect when used a couple of weeks later). Smaller 'portions' at a different price range would be much appreciated for those of us with cropped hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We're truly sorry that your Made For You Color formulation did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a new formulation you love. We hope to continue helping you find hair perfection! |
Please call ancelIt made my hair brittle and felt to dry and hard to manage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your last color and reached out to you to see how we can best assist you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
nice packagingordered dark blonde for my all grey hair that is colored blonde, turned it medium brown with a lot of red...don't like red hair.... don't want medium brown hair.....enough said. Going to hairdresser to get it fixed. $$$$$$ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsC - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Hair colorMy recent order of hair color affected my vision. I was unable to open my eyes due to the high fumes of solution during the rinsing of my hair. Not satisfied with harm that hair color ingredients may have. 13 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction that affected your vision, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
FadingHappy with the quality of the product, however after two weeks it seems to fade, not as vibrant. 0 of 0 people found this review helpful. Did you? |
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Nice coloringGreat product except it didn't go a shade lighter like it was supposed to. 0 of 0 people found this review helpful. Did you? |
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Not really what I was hoping forHmm well I had very blonde ends on my top layer and a light brown on my underneath, because I dyed the underneath black about a year ago with almost white blond on top and just let it grow out for about a year and then a few months ago got a ash brown dyed and let it fade so that I could dye it this time to make the roots, underneath and blonde spots, would all be the same color... I told all this to the colorist and told her anything that would go good with my skin and even out all of my hair as long as it wasn't a gold base was fine and I was open to other color choices. But medium blonde was chosen. I have to say that I'm not impressed with the way it turned out. It's very very golden up at the roots and almost a gray at the tips. But the underlayer is way darker now and doesn't blend at all. I'm left with 3 tone Hair, even after I called to make sure it would all come out Even and beautiful and they said it should not problem with the color and formula they chose. But the worst part is with my very pale blue eyes and pale skin I look so dull, this dye had way to many golden tones for me. My goal was just even toned long healthy hair and this dye made my hair feel even my dry(more then a salon dye or even a few brands that I have tried at home) and tanglesome, I sure hope a few coconut oil masks candidate fix that. Not sure if I will try again or not. Kinda disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |