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Custom Color Set
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66,516 Verified Client Reviews |
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Shade was disappointingI fear my original shade was shipped. The last time I got a kit I had asked to have some of the Red Removed and a tad lighter I believe. The kit I just used was dark and had too much Red highlights in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - Upon reviewing your profile, we see that we spoke with you and it appears that we did adjust your color for you. Thanks for choosing eSalon! |
Different from the ones I got before......it came out a at least two shades darker (supposed to be a 4 and it was more like a 2), the red wasn't noticeable and it faded quickly. I'm not sure what happened because I've used the same formula before and gotten great results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We apologize that your color came out darker than you were expecting. Upon reviewing your original formula and seeing no changes, we would like to remind you not to pull roots applications through to the rest of your hair, as this will darken your results. We see that your colorist has since received your feedback and adjusted your custom formula to help lighten your color back. We look forward to seeing your results! |
Not covering all tha grey hairI have thick hair and last time I had to leave the product more time as recommended because, after the time still you can see the grey hair. Unfortunately because the formula is not really good, now my color is almost black!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Last orderThe last order was ok. I wanted to go a couple of shades lighter for the summer months, but don't think that happened. 0 of 0 people found this review helpful. Did you? |
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Not happyI am very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaTia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My thoughtsTurned out a bit too red for my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson - We're sorry to hear that your color turned out too red. We see that your colorist carefully reviewed your comments and adjusted your custom formulation accordingly. We hope to hear your feedback on this adjusted color soon. |
Does not cover like I expectedGood on virgin hair but does not cover previously colored hair or grays as well as I would like. Color is just what I wanted though 0 of 0 people found this review helpful. Did you? |
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I won't be doing this againI was very specific with what color I wanted and the problems that I had with salon colors in the past (my hair takes color fast and deep and the copper color I wanted turns out burgundy when I get it professionally colored). The first time I had the same problem, so I reported it and asked for a reformulation. The second shipment, my color is EXACTLY the same as the first one. I can see no change at all and I am not happy with the color at all. I don't color all that often to keep my hair healthy, so I will be spending 4 month with a color I hate. Sorry, you don't get a 3rd chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Weird residue left on my hair.I love the color. But after using the shampoo and conditioner that came with it, I have a waxy, greasy residue left on parts of my hair. I have tried to wash it off with my own shampoo and conditioner and it won't budge. I have also tried to use my regular oil treatment and it won't soak into parts of my hair because of the residue left over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHalie- We’re sorry that your hair color application your hair feeling waxy and greasy. Since you were unhappy with your results, we see that we have already reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great Product! Colour? Not so much.First off, the product itself is wonderful. Very well packaged, great instructions...easy to use. My hair looks healthy and shiny after using this product. However, my interpretation of "medium blonde" and eSalon's interpretation of "medium blonde" are quite different, so beware of choosing a colour. Be VERY specific about what you want when it prompts you for details and be prepared that the online pics of the hair colours might vary from screen to screen. 0 of 0 people found this review helpful. Did you? |