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Custom Color Set
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66,516 Verified Client Reviews |
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Hair color covering grqyIr does not last long on.my hair. Only a couple of weeks. 0 of 0 people found this review helpful. Did you? |
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Too dark - hardly any redHoped to get a copper color. Color was pretty much the same shade of brown that my current hair is. Didn't notice a change at all after following instructions. Placing a second order to request more red tone. If that doesn't work out, I won't be continuing or recommending the site to friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The color was very dark not mached my colorI don't like it color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBibiana- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Extremely unhappy!My color is almost black, I asked for Copper Mahogany...for the second time... Not only I have to waste my money now to strip the recent color and put the right one but my hair is going to burn! :((((((((((((((((((((((((((((((((((((((((((((((((((((((( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too expensiveAlthough I like the convenience of having it delivered to my door the cost goes up and I have decided I can purchase same quality and similar color for half the price at the local drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry you feel our product is too expensive. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope that you will consider using our service again in the future. |
NiceGood coverage, not quite the color desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - While we're so glad that you're enjoying the coverage, we're sorry that you were unhappy with the color results. We see that you've since worked with your colorist to formulate a shade to better suit your needs. We hope to hear your feedback on this new color soon! |
Hair colorThe coloring solution was too thin. It didn't give any shine and was dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Could be betterMy hair feels dry and not all the grays covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We’re sorry that you were unhappy with your results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color Was DullColor was really dull. Formula used during my last visit to salon didn't smell this bad. Used shampoo and conditioner provided, but hair felt like straw afterword. Had to wash and condition several times to get softness back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, butThe color was not consistent throughout my hair. Some places didn't even take the color. The mixture was well mixed, every strand was saturated very well and directions were followed exact. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results. |