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Custom Color Set
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66,516 Verified Client Reviews |
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Not satisfied with colorGray hair could be seen within two weeks. Would like the color a little darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We apologize that your most recent order did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorIt did not cover my gray hair as Intended 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMyriam - We’re sorry to hear that you were unhappy with the coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not sure how to proceedThis application did lighten my roots but I still have gray hairs that did not get covered. And I think I prefer all over coverage instead of just root application. I haven't decided what I want to do yet. I think my hair just isn't taking color like it used to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
AwfulMy roots were red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDympna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Recent first purchaseThe color was not exactly what I wanted but it was ok. The formula is very strong smelling. I can say that the color last longer than the store bought one. 0 of 0 people found this review helpful. Did you? |
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Wanted ASH, got REDI wanted my color to be ASH Blonde, but it came out Strawberry Blonde... NOT for me!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
this colour is defo not for methis colour is to red and not enough purple. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViolet- We’re sorry that you were unhappy with your colour results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair colour needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not just right on color yetI think I might need to go two shades lighter. This seem to be dark. I know this was the first shade you sent me and it was the prefect color on the first go, but the second one was darker. When I applied the last time, it still is a little to dark for my complexion. Will take any advise you might have for me. The color has lighten after a month, but still seem dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color too darkThe color didn't come out as light. It's too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. |
Hair color covering grqyIr does not last long on.my hair. Only a couple of weeks. 0 of 0 people found this review helpful. Did you? |