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Custom Color Set
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66,516 Verified Client Reviews |
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Custom ColourI tried this followed the instructions with a lot of difficulty. You need to be a professional or have a friend to help. I have grey hairs at the temples which I find hard to cover. I thought this product would do it but alas it didn't. The colour didn't last long so I might as well stuck to the cheap colours. 0 of 0 people found this review helpful. Did you? |
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Didn't lighten as it should haveI was excited to order customized hair color for my dark brown locks. Most hair coloring will not even slightly lighten my hair without having to apply bleach beforehand. Unfortunately, customization still did not lighten my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBela - We're sorry that our color was unable to achieve a light enough color to match your expectations. We see you contacted us to share this feedback and received a refund, per our Satisfaction Guarantee. Again, we apologize. |
To darkThe root color is way darker than it has been in the past. Great grey coverage but the color is almost black. Doesn't match well with past highlights and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're sorry to hear that your color results have been darker than you expected. We see that we have been adjusting your color lighter, however we would like to remind you to follow your Personalized Instructions because pulling your roots application color through to your ends will darken your results even if the color itself is light. We hope this information is helpful and your colorist is available anytime to go over your application with you and adjust your formula. |
The same as othersIt doesn't last longer like I thought. Very sad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re sorry that your color faded fasted than expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not get the expected resultsMy results weren't much different than the hair color I already had 0 of 0 people found this review helpful. Did you? |
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It's my natural color. What's the point?I came to e-salon to lighten my hair for the summer. After sending pictures and having many back-and-forths with the colorist, this was as light as she felt we could go. Well guess what? After spending $$$ and time to apply this color not to mention exposing myself to harsh chemicals, guess what? MY HAIR WAS EXACTLY THE SAME. I'd say this whole thing was a failure, and I really want a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Did not likeMy hair turned out very dark. I colored my hair the day before my daughters high school graduation and it was almost black. I was so upset, I have been washing it twice a day to try and lighten it up. Not sure what was wrong but it was not the color I first received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're truly sorry to hear that your hair turned out darker before such an important day. Upon reviewing your account, we see that we had not changed your color and would like to remind you not to pull roots application color down through the rest of your hair, as this will severely darken your hair. You're doing great so far by trying to lighten your hair; we recommend a clarifying shampoo to help it along and your colorist would be glad to assist you in getting your color back. |
Still not right colorBeautiful color.just looking for my fit.makes my skin drab 0 of 0 people found this review helpful. Did you? |
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No the colour I though it was going to be.Its wasn't as red as I thought it would be. 0 of 0 people found this review helpful. Did you? |
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Beautiful color..at first :-(I have ordered esalon for a while now..it was beautiful at first but then when I changed my color to black blue it was gorgeous for a few days but then during my first wash I witnessed a lot of dye going down the drain and after that the color seemed like it just dissapeared..I ended up going to a salon and getting the black/blue that I wanted. 0 of 0 people found this review helpful. Did you? |