|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
My colorIt was a good match for me. My hair just grows too fast and my grays are hard to cover. I would like to try something redder. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacey - We see that you worked with your colorist to craft a formulation for increased red tones, as you requested. We hope this adjustment is more to your liking and look forward to hearing more of your feedback in the future. |
Not vibrant at all! Fades very fast!I tried the esalon hair color. I thought the quiz to determine your color was way off on a lot of things. This will affect your end results. I tried the first color they sent. It faded out fast!! Much faster than drug store color. I gave a review on the color and stated that. They said they would alter the color for the next month. The color was exactly the same. Now I want to cancel and I cant figure out how to do so!!! Very frusrating! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMalissa - We're sorry to hear you were disappointed with your experience. Per the information in your Personalized Instructions, we would like to confirm that we adjusted your color to a darker version of the original for longer lasting results, but the name on the color label was the same because the adjustment was in the same color family. We also cancelled any future orders upon your request at the time. We recommend that you try the free color we made for you, which has a shelf life of one year, and would gladly make further adjustments if you were looking for a different color. |
Not convinced color quality&healthiness, NOT shiny & nice smelling afteri did not see any evidence that the color was custom-made for me or a any healthier version of the store-bought colors (as their ad claims (stop buying generic colors...)). That was what I was looking for when I bought this color. My hair did not shine after coloring, which is very important for me. The conditioner did not smell nice. The color itself smelled terrible. I liked the skin protection cream before coloring. The after-color skin cleaner did not work well. Also, there was not enough hair conditioner provided to use until the next coloring (at least 4 weeks like L'Oreal does) - it was just one-time use. The packaging was nice - and I think that was the main thing they tried to do differently. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTali- Thank you for contacting us and sharing your candid feedback. We apologize that you were not completely satisfied with your eSalon experience. Once unique benefit of our service is that we can adjust your color based on your request. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, a solution of ammonia in water. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Again, we apologize that you were dissatisfied with your experience. |
Just ok colorThe color was way too red for me. I am thinking I need to move to a straight medium brown to dark brown. The red was just too much, especially at the roots. 0 of 0 people found this review helpful. Did you? |
|
Hair color review.Loved the color, but it hasn't held the color any better than my normal over the counter 0 of 0 people found this review helpful. Did you? |
|
My hair got darker but did not cover white hairReally bad experience because I was expecting better results after all the process , it did not cover my white hair at all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCzarina - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I almost passed out from chemical smellI will never buy this hair color again. I almost passed out from the chemical smell. My head is still itching today. It was the most horrible experience I have ever had with hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have issued a credit to your eSalon account and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |