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Custom Color Set
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66,516 Verified Client Reviews |
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Easy to use. Color turned out great!Not thrilled that the price went up and I was set up on automatic ordering. You have a great product that sells itself so why sneak that in? Otherwise, I would rate higher 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our 50% off discount for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Again, we're sorry for any inconvenience and hope this information is helpful. |
Not blue black, but niceNice dark color, but not really a blue to it. Also, it didn't cover up all the greys and the greys that it did cover up seem as though they are peering through and may start to show as time goes by😕 Hair feels great though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry that you were not totally satisfied with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
1st time member opinionPleased with the cs via email. Did not notice any change to my color like I wanted/requested. It did cover roots & grey well, however color dramatically faded in a week even using color treated shampoo, etc. Modified 2nd color & hope that it works out and doesn't fade..That being said, CS replied in a timely manner & adjusted my color. Great packaging & received it shortly after receiving my shipment email notification.. I only gave 2 star ratings, simply because of how quick color faded and no difference in my color that I wanted.. However, pleased so far with everytging else & willing to give it a go again..The packaging, I give it a 5star.. Personalized, & love all contents inside. Especially the info on instructions & how they tell you on a graph how much color tones that are added in your bottle..I have really long hair & had decent amount of color left in bottle, which is impressive cuz when I bought "box" colors, I would have to buy 2 boxes, spending double the money in order to be able to dye my whole head.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
hair colourthis was my second colour from you but did nt come out as red as the first one i used, plus only one bottle this time whereas my first one had two seperate bottles, one for roots and one for ends. dont think i will use this again now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
No Gray coverageAfter using Esalon for the past 12+ months, the quality has gone down in the past 6 months. My hair color starts to fade after 5 days. Even using the Esalon shampoo and conditioners. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account and you were able to speak with a colorist. |
Shows more red in picture.Color doesn't seem to match selected choice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your color did not come out as red as you expected. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Too Brassy!!!This color had far too much brassiness and there was not enough color in the order to do my full head properly...My hair was naturally curly, medium thick and halfway down my back when I placed this very 1st order in August 2014...I have not colored my hair since this order and have hair cut to a "right over the shoulder" length...The color sent originally to me was TOO brassy...I needed a "Neutral" Light Brown...I had severe unrelated medical issues (2 Strokes) and therefore could not contact the company for a replacement at that time...I spent 1 year and a half in therapy to recover from the strokes...I would be willing to try this eSalon Color program again, the the right "Neutral" Light Brown, but am not going to pay for another failed color....If the right color works, I will gladly leave a 5 star positive feedback... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGypsy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Nice colorNice color and right amount for my hair lenght. But too expensive. 0 of 0 people found this review helpful. Did you? |
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WHAT HAPPENED WITH MY LAST COLOR SHIPPED????WE need to adjust better my color, this shipment was totally wrong, my color has changed to BROWN!! I JUST HEADED IT!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMigdalia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Gray coverageGray coverage only lasted one week. Color was more dark brown than dark auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |