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Custom Color Set
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66,516 Verified Client Reviews |
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Didn't work in my gray hairDidn't cover any gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not What I WantedI told the colorist I wanted a lighter color than what was shown. It turned my hair black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYee - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Followed instructions but roots were lifesaver candy colored.My neighbor, a salon owner, did follow the directions and color-processed in two stages as designed. Roots were a bright candy apple color so coupled up with the fact that I decided to have a great Keritin treatment I'll just have to go a different route- I've had friends who love the eSalon products but it is a difficult (red) hair color to make a product to match. Joanne Crosby 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Greys still there!😡I have tried your product multiple times and my grey still shows after less than 2weeks. I no longer want to spend my money when it's not working for me. Please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
custom colorWhen I recolor my hair , it is always too dark for about the first 7 shampoos. After that It usually lightens up to a more desirable shade. It has not done so this time. It's still too dark. 0 of 0 people found this review helpful. Did you? |
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Rating for eSalonI have used it now for about 3 times, and I personally think it does the same as a boxed hair color. I will be cancelling my account. 0 of 0 people found this review helpful. Did you? |
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Dried my hair ends really bad.This color did not do well on my hair. It really dried it out and is making it break. The color did not last long at all -- my edges are already turning back to gray. I'm disappointed because I really thought it would be a good product. I am currently trying to find a product to add some moisture back to my hair. If you have any recommendations please let me know. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not send. UnsubscribedVery fake looking and tooharshfor my hair. I have unsubscfibed and do not want anymore product and am cancelling any and all orders. Thank you. 0 of 0 people found this review helpful. Did you? |
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Too DarkColor was much darker than expected.. did not match well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJena - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Easy to use. Color turned out great!Not thrilled that the price went up and I was set up on automatic ordering. You have a great product that sells itself so why sneak that in? Otherwise, I would rate higher 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our 50% off discount for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Again, we're sorry for any inconvenience and hope this information is helpful. |