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Custom Color Set
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66,516 Verified Client Reviews |
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wayyyyyyyy too darkIt was darker then the last two times. I look so bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great product if you don't have stubborn graysThis is a great product, delivering rich color and keeping hair in good condition. I especially like the fact that my hair isn't dried out after coloring. My only complaint is it doesn't cover stubborn grays well. I can't seem to find any hair that does without creating dull, flat color which turns hair to straw (not this one). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewThe initial color is good but it quickly fades & turns red/brassy. I am following all directions & only wash my hair about twice a week, so it is not the fault of overwashing or shampoo. 0 of 0 people found this review helpful. Did you? |
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red red redI do like it but I'm still upset that its not as red as i had wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for sharing your feedback with us. We want to make sure that we provide you with a color that is just right. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not for meDyed my hair 3 days ago and today my roots around my hairline and temples are showing. I know my hair is resistant to dye in that area. Also dye made my scalp itch for about 18 hrs after application. Took a Benadryl tablet to help with itching. Hair feels great. Nice and soft but due to the reaction to the dye plus the fading around the temples and hairline, I will probably not reorder. 0 of 0 people found this review helpful. Did you? |
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horribleI don't know what has happened to the quality of your product but my last 2 orders have left my hair with lots of residue and extremely dry!. I have very much enjoyed using your brand until now I'm taking a break. I'm very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly value your experience as a longstanding client and we apologize that your results were dry and still had residue. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are here any time to guide you through your application. |
Membership and haircolor.Customer service is great, the ladies are professional and courteous. However, I just can't seem to get that color that I exactly want. Therefore, I wish to discontinue my membership, until I can determine, what color would suit me best, the color I have ordered from esalon, is still too dark for my age and preference. I have recommended this online salon service to my friends and family, should they desire something more personal. Thank you. 0 of 0 people found this review helpful. Did you? |
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Hate itNothing I have written has changed what you sent me. Will never use eSalon again. Have given you 3 months to change and nothing was done 0 of 0 people found this review helpful. Did you? |
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AwfulAlready emailed in... Waiting for solution now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSareh - We apologize that you disappointed with the results of your recent formulation. We see that you worked with your colorist to craft a complimentary color to better suit your desired shade, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results. |
Hair ColorThis color is flat and not working for me. I'm discontinuing further ordering. Thank you, Shri Stefanelli 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShri - We are sorry to hear that your hair color turned out flatter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |