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Custom Color Set
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66,516 Verified Client Reviews |
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Spotty applicationI have colored my hair for years and never had a problem before I experienced esalon. The color was spotty and it has been a week since I have colored my hair and I find more of it is washing out. Now I am left wondering if I should wait 3 more weeks to dye my hair again or just go to the store and pick the box dye I was using for years before this. Very unhappy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We apologize that your application yielded spotty results. The application of our gel-based formula can differ for someone who is more used to cream-based box color. Our colorists would be more than happy to help you restore your color to seamless results as well as guide you through optimal application, and have been so notified of the issue. |
you use uspsthis order shows delivered 6/18. NOT TO ME!!!!!!!!!!!!!!!!!!!!!! USPS IS WAY TOO UNRELIBLE BUT HOW WOULD YOU EVER KNOW SINCE COMPLAINTS CONVIENTLY GO TO USPS ONLY. I WANT ANY FUTURE SHIPMENTS CANCELLED - NO MORE STEALING MY VERY LIMITED SOCIAL SECURITY INCOME. CANCEL THIS ORDER NOW 0 of 0 people found this review helpful. Did you? |
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worst productMy hair came out Orange. Worst product I have ever used. Ever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgene - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Does Not Cover GrayI am not satisfied with the coverage of your product for my hair, so I am cancelling all future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color still too darkThe color generally works well, but is too dark. I have difficulties bringing it to original lighter shade. I have followed your coloring instructions but see no results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnia - While we're glad that you're enjoying our service, we apologize that it came out darker than you expected. We see that you were able to work with your colorist to craft a lighter shade that will better suit your needs. We hope to hear your feedback on this reformulated shade soon. |
My color hasn't changed...Not sure it's eSalon's fault but my color hasn't changed. I've requested multiple times for a lighter and brighter color, for over a year now. They change my formula and the strength but my color isn't any lighter or brighter. It's still a very dark brown with a subtle hint of red only showing in sunlight. My natural color is a medium brown. Apparently it doesn't lift very well. I think I'm long passed due on needing to just go into a salon for some bleach and highlights to get what I'm wanting. Love eSalon's products, way better than at home hair dyes, but it's no good for getting what I want, right now, with my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariam - We’re sorry that you were unhappy with the results of your hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Poor gray coverageAfter 3-4 shampoos, the roots coverage was too faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear your hair color faded after 3-4 shampoos. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Neat packageAll very neatly packed and instructions. First time user to it was very messy mot enough time to meet instructions. 0 of 0 people found this review helpful. Did you? |
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Not quite what I expectedI ordered my color with expectations of color matching to the picture and description given...after application, it is much darker and not "medium brown - copper, golden" as promised. It did cover the grey, so I am okay with it, just not what I wanted. I am going to try again and see if the color can be adjusted to the right shade, because the product leaves a nice sheen and feel. 0 of 0 people found this review helpful. Did you? |
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Dull colourThe colour was dull and hard to wash out 0 of 0 people found this review helpful. Did you? |