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Custom Color Set
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66,516 Verified Client Reviews |
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Just HorribleAsked for a color change to reflect a slightly darker ash blonde. Once I colored my hair, which is easy to do in my home, my hair was a bright red. It was horrible. I had an appointment to get hilites but once my hair stylist saw the color and that I was soooo upset with the color, she helped change the color. She did what she called CPR on my hair. Now my hair color is a darker mousey brown with red hilites. I don't like the color but under the circumstances I have to live with it until late August when she can do something with it. My total expense to get this mousey brown that I absolutely hate is $23 for esalon product and $65 for the CPR.. very upset and want to unsubscribe to the program. Thank you for reading my message. Di'ana Rizer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom hair colorColor did not last long 0 of 0 people found this review helpful. Did you? |
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Awesome color, but didn't lastThe color was excellent and as I had requested, although you could see a slight difference between the roots application and the main hair color application. It did initially color my gray well, but did not last as long as I was hoping it would. It faded quickly when exposed to the sun and my gray was back sooner than you know it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - While we're glad that you enjoyed your initial color results, we apologize that it did not provide even or long-lasting coverage. We see you were able to work with your colorist to craft a formulation that would provide more even and longer lasting results. We hope to hear your feedback on this adjusted color soon. |
My first disappointmentI still love the company and how my hair feels after, unfortunately I was extremely disappointed with the color. I'm not placing 100% blame on you guys, but my hair didn't change much from what it was. I don't think a single person noticed. I was a red head looking for more of a choc brown color, and I know it takes more than 1 application, but this was the most disappointment I've had from this company so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not the best dyei didn't really see any difference in the quality of the product as i would a convenience store box hair dye. the box set up was pretty and fancy, but that's it. i would not re-order this product again. 0 of 0 people found this review helpful. Did you? |
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Not to impressedI found it expensive and the colour faded fast 0 of 0 people found this review helpful. Did you? |
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Did not cover my gray :-(Very disappointed, I loved the way the product made my hair feel afterwards and the color was a perfect match! However, it's been 2 weeks and I need to dye my grays again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - While we're glad that you enjoyed the initial results of your hair color, we're sorry to hear that it didn't offer the coverage you expected. We see that your colorist carefully reviewed your comments and adjusted the formulation to provide longer lasting results. We hope this adjustment better suits your needs and look forward to hearing your feedback in the future. |
Color match is very good, however, if you have grays.....It fails to fully cover the grays with a 30 minute treatment when dying red hair. Red is difficult to get into the hair cuticle. It works better on pigmented hair than on grays. 0 of 0 people found this review helpful. Did you? |
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Disappointed 😔Colour was very orange and product wasn't the easiest to use. 0 of 0 people found this review helpful. Did you? |
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not same colorthis bottle was no where close to last bottle i received colors totally different .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We're sorry to hear that the color result of your recent color order did not come our as you expected. We see that your colorist was able to adjust your formulation to a shade designed to better suit your needs. |