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Custom Color Set
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66,591 Verified Client Reviews |
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Too dark too brassyIt's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very disappointed with this product. I will NOT use it againPlease cancel this account. I will not use this product again!! 0 of 0 people found this review helpful. Did you? |
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Please lightenThe color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made! |
Good quality dye, hate the colorThe dye itself is great- it does not damage your hair and the kit is a good deal. But the color did not meet my expectations and looks HORRIBLE on me. 0 of 0 people found this review helpful. Did you? |
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Color does not lastI have grey hair only in the front but used it in all my hair. Love the shade of color but it barely lasted for 2 weeks. I also do not like the strong odor, 0 of 0 people found this review helpful. Did you? |
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Grey coverageI still had a few resistant grey hairs 0 of 0 people found this review helpful. Did you? |
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COLORWAS WAY TOO DARK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not desired color after 2nd attemptThis was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
fadeingWell it's fading fast this time and a bit too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not a good experienceThis really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |