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Custom Color Set
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66,516 Verified Client Reviews |
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Love the process; color was not exactly what I wantedThe color isn't exactly what I was looking for but I am looking forward to working with the colorist at Esalon to get the perfect color I am looking for. 0 of 0 people found this review helpful. Did you? |
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two tonethe two bottles one for roots and one for ends was a mistake. My roots turned out orange and the ends still had blonde in them because it said only leave it on ten mins I think one color on ends longer would have turned out better. I have two tone hair and now have to go to sallys to buy more color to make it right unless you will send me some to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your results came out differently than expected, and would be happy to help you with this matter. We will be reaching out to you shortly. |
Color oh my!I have been a client for almost a year. The colorists have not to my satisfaction to mix a formula to cover my grey without making it brassy and red.It does not blend well. You can see where I have covered the grey. I don't have that much grey. I have brown hair. Your color process drys my hair and I have my hair conditioned professionally every 10 to 14 days. 1 of 2 people found this review helpful. Did you? |
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Faded too quicklyThe color did not hold onto my hair. Within 3 weeks, my hair was already lightening through the color. I had to recolor my hair much sooner than usual. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color faded sooner than expected. We see that you reached out to your colorist and we adjusted your formula for you. We look forward to your feedback on your results! |
DisappointedI am still not happy with the gray coverage, even after formulation change. I also find that the color is more difficult to rinse out of hair than any other hair color I have used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
DisappointedDoes not match my hair color at all.. 0 of 0 people found this review helpful. Did you? |
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color treated hairnot satisfied with gray coverage - is it possible to save some of the mixture until aftrer my first wash and reply to roots - also could u include 2 packets of the stain remover and guard 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
NOPEI did not find it helpful or easy to use. Please cancel all future shipments. Thanks! 0 of 0 people found this review helpful. Did you? |
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Good productThe color came out verynice very nice. The only thing was that there was not enough dye fo my hair. I left a note for the colorist but didnt recieve any additional dye the second time around. I also needed more gray coverage. Hopefully the issue gets resolved. 0 of 0 people found this review helpful. Did you? |
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Not impressedPlus side-The color kit & instructions were simple and easy to follow. Down side-The Color was way darker & more red then copper.. not even close to the color I was expecting. I know that it isn't always an exact swatch match but it was so much darker. Not happy with the color. So far I can say I'm not impressed. 0 of 0 people found this review helpful. Did you? |