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Custom Color Set
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66,516 Verified Client Reviews |
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FadesColored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not great!Gives lovely coverage to begin with but my grey roots were back within days! Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colorThe color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color. |
HorribleWay too dark. Have tried to contact for return but no response. I don't recommend 0 of 0 people found this review helpful. Did you? |
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Pretty color but too darkI had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Tried new colorI changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
grey rootsI can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Something is wrong!Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time coloring my hair and customer service was AWFULI specifically did not want a dark brown(in writing) and even called and spoke in depth to someone there, and expressed my fears and concerns and she never explained about the second bottle needing to be applied, which was a gloss??? My hair is so dark brown that people are asking me what I did to my hair. They are NOT the kind of place for a color newbie. I will wash my hair every day until this Demi-permanent(thank God) crap comes out, then get a box from the store, which will be much easier to understand and better quality. They are no help whatsoever at Esalon, in helping you choose a color. NOT WORTH IT LADIES! 0 of 0 people found this review helpful. Did you? |
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Doesn't last long.The color is alright.But it does not last long.My grey hair comes back in 2-3 weeks.I feel store bought last longer. 0 of 0 people found this review helpful. Did you? |