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Custom Color Set
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66,516 Verified Client Reviews |
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Product fades pretty fastI like the color although it's permanent, it fades within 2 weeks. Have used this for 2 shipments. It covers grey better than the box product 0 of 0 people found this review helpful. Did you? |
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It didn't color all my hair!!It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon. |
Roots turned redThis shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon. |
Hair colorThe color was a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon. |
I didn't place this order but it arrived I got charged and I won't ever use it,I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience. |
The color is too darkOk, color too dark 0 of 0 people found this review helpful. Did you? |
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I want to unsubscribePlease stop this order. Or give me instructions on how to unsubscribe? 0 of 0 people found this review helpful. Did you? |
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I hated the color! I said ash and I got reddish.Hair feels nice and shiny but color is horrible!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Helps somewhatDidn't see much shine. 0 of 0 people found this review helpful. Did you? |
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Wanted dark ash blonde or light brownRecieved medium to dark brown. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |