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Custom Color Set
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66,516 Verified Client Reviews |
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my last colourI am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon! |
Great color/bad applicationThis is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
AmountI loved the color just wasn't enough. I have a lot of hair. I was only able to add it to the top half of my hair. I'm not going to pay $40 for 2 bottles. I'd rather go to Sally's Beauty Supply and create my own. Thanks though. 0 of 0 people found this review helpful. Did you? |
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Nice color on paperThis was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Fades fastI absolutely love the color the first week or so. But then it seems to immediately fade 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Bad packagingThe box arrived in today's mail. When I opened it up, discovered that the custom hair color was spilled out of its container and onto the cardboard box next to it in the kit. Totally unuseable. Waste of money. 1 of 1 people found this review helpful. Did you? |
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Time, $ & ResultsThe second shipment was twice the price as the first, it dried my hair out and it doesn't last very long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon. |
New hair color choiceIt was ok, but I would have preferred to be able to see more burgundy tint to it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon. |
Color toneThe tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair Feels Full of ProductI will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!! The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad. Its disappointing but I will not be using it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |