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Custom Color Set
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66,516 Verified Client Reviews |
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Very disappointing!!!!!!!This colored my hair orange How disappointing. It was a mess. Then I added the mask and this was a total ugly mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Base color is too brassy stillI have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Awful fake looking, brassy color.Complained and got new color but have not used 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see your colorist worked with you and we sent you a complimentary reformulated color to help you achieve your desired result. We apologize you were unhappy with your results and hope you found time to try the new color that we provided you. |
It's the most deceivingIt's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brownI would prefer to have more of a medium auburn color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Product was reportedly shipped twice, but I have not received either shipment.Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color all wrong, no customer serviceAfter being a customer for over 2 years, the color I received this time turned me into a carrot top instead of my usual strawberry blond. All I got, really, from customer service was, sorry about that, send us a picture and we'll try to get it right!! So much for a guarantee! 0 of 0 people found this review helpful. Did you? |
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Really unsatisfiedDislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not that goodSorry but this hair color/product is no better than the supermarket brands. Doesn't have staying color plus my hair lost its shine completely! Also hate the color the colorist recommended, said we couldn't go the color we wanted (come on, I have been coloring my hair more than 30 years) but I said, OK, she is the expert, right? It's terrible! Plus NO STAYING POWER. To bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren T. - Thank you for your review. We apologize that you were dissatisfied with your hair color order. We see that you've since worked with your colorist to adjust your formulation. We are happy to see that you have continued to use our service and allow us to create your custom color. |
Too flatChange to chestnut. 0 of 0 people found this review helpful. Did you? |