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Custom Color Set
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66,516 Verified Client Reviews |
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It Damaged My HairI would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not pleased with result of color or condition of hair.After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing to rave aboutColor was ok. Has faded quite a bit even though I never use harsh shampoos and only every 4 days. Pretty pricey too at twice store-bought color. 0 of 0 people found this review helpful. Did you? |
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Do not want color now!Please don't send my order til October!!! 0 of 0 people found this review helpful. Did you? |
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application was goodThe color worked perfectly, I would just like it to be a little more blond. 0 of 0 people found this review helpful. Did you? |
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Perfect matchWas a perfect match to my current hair color. Only did the roots. However it di not hold up for more than a couple of weeks before gray came through. 0 of 0 people found this review helpful. Did you? |
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HorribleMy roots and ends are two different colors. My roots are the color that I asked for, but my ends are a greenish brown color, and it looks horrendous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry that your hair color came out uneven with a green hue on the ends. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Will never use againThis product made my hair,dry and dull. My hairdresser was shocked to see my hair with no luster or shine. I have had to give my hair intense conditioning treatments to get it healthier. Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariellen - We’re sorry that your hair felt dry and dull after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Ruined my hairI used your product and turned my hair black ...I went tout a salon to fix it and they had to make my whole head dark not the light brown that it usuallyis so now I have to wait months to even go lighter because they did a stran test and it turned orange ......never .again and you should at least get a pic of the persons hair and match it better .....I now have very dark hair and I'm not happy .....the salon said that your product does not have the products you claim ... I just paid 175.00 to get it to look half way decent and it is going to be months before I can even for high light ... . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not cover gray hairMake hair brittle and dry, my hair is falling out . will never use this product again. I'm throwing away the rest of the shampoo and conditioner 0 of 0 people found this review helpful. Did you? |