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Custom Color Set
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66,516 Verified Client Reviews |
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Too dark!I asked for red tints. All I get is dark, almost black! 0 of 0 people found this review helpful. Did you? |
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Please stop shipping to me. I no longer color my hair. STOP! Please!I have boxes piled up in my home! Please stop shipping to me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - Per your request, we have suspended your Made For You Hair Color Plan (Auto-Delivery), so you'll no longer receive automatic deliveries from us. |
Change of colorNot to say i did not like it but definite would like to stick to the old color i had originally, the color i received made my hair looked washed out. Kinda (bla) the color is not good for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My color was suppose to be dark Brown mahogany red with red gloss my hair color.My hair color is now black that's what it looks like no mahogany red in it at all ?So what or how am I to do now any help as soon as I can get it would be nice please let me know what it is I'm to do thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShanna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color came out so bad!I got medium blonde (asked for ash to tone down brass) Had a bad feeling about using it, should have paid attention! The color is nothing like a natural color! muddy red orange brown. Followed directions to the letter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not the color I asked forThis color is brown and dull, nothjng coppery blonde about it! Also I asked my order to be changed to dark brown months ago, even uploaded photo explaining what I wanted. It seems like no one listened or bothered with it. I just wasted $30 on something I can't use.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not desired colorWhoever processed my request seems like they didn't understand the color I wanted. My hair got way darker and redder when I wanted it to be somewhat the same color(light brown with caramel tones). I was very excited, now I am very disappointed :-( I just woke up and saw my hair in daylight... Ugh I hate it. I reduced the rating from 2 stars to 1. I wish there was no stars. I hate it!!! I had beautiful caramel colored light brown hair and all I wanted was a Match. They couldn't even tell from the picture I sent them apparently. I hate it so much!!!! Day 3 update. Omg I hate it even more. It's the middle of the summer and j lost all the beautiful gold from my hair. It's dark brown. What part of light golden brown didn't the color "specialist" get is beyond me. How? Really how? Now I'm going to wait for 6 weeks before I get my hair fixed which is the end of the summer. You ruined my summer fun hair. I hate it :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
too mahoganya weird color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It Damaged My HairI would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not pleased with result of color or condition of hair.After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |