|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
Nothing that you cannot find over the counterI tried it even after reading bad reviews about it, i didn't like it at all. The product is very hard to wash off, you can't take it off completely, you always have something left in your hair. The color I order was a 6 according to my hair color, It ended up being very dark so I had to order a lighter one. Now I decided to cancel the automatic delivery. Im not purchasing it anymore. It is very expensive for a regular hair color product that you can buy over the counter. 0 of 0 people found this review helpful. Did you? |
|
Hair ColorHair color is darker then expected, but lightens with each wash. 0 of 0 people found this review helpful. Did you? |
|
Not for meI have been using the same hair color for years. Its root touch up #4. When I tried your product naturally I compared it to mine. eSalon just didn't give me the color I wanted, and it took much longer. I found my roots turning lighter than the rest of my hair and almost turned red. I was horrified. I am sorry, I am sure your product is great, but it is just not for me. please make sure you don't send or charge me for any more. I will not be using the one that was just sent to me. I will just donate it or something. My hair is so pretty and I want to keep it that way. thank you. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Easy to applyJust did my hair, love the color. Althou, not as even throughout as i would have wanted. Hoping the colorist will adjust for next time. 0 of 0 people found this review helpful. Did you? |
|
Nice color but dryingI liked the color but the formula really dried out my hair and made it feel gross. Aside from that the packaging, instructions and tools were very nice. I liked how the color turned out as well but won't use again due to the damage it caused to my beautiful long locks. 0 of 0 people found this review helpful. Did you? |
|
Hair colorColor was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnnette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happy!In the beginning the color was too dark but after 2 weeks the color was gone! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product hardened in my hair and was difficult to wash outI had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the conceptBut I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |