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Custom Color Set
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66,516 Verified Client Reviews |
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I was not happy.Way too dark. I look like a brunette. I need more of a strawberry blonde color. The color swatch I picked matched my hair the color did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarida - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It covered my greys better, but I can still see a fewThis color covered my greys better than the last round but my color is noticeably darker which I do not like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
okay hair colorThe purple hue left my roots a brassy purple/red color. I was able to cover most of it with the way I style my hair. It wasn't what I expected. I did like the shampoo and conditioner. For the price I didn't find the color came out any better than a store bought box color. 0 of 0 people found this review helpful. Did you? |
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best color for me!!I just love the color when i first do it however....the color fades fast into a very very blonde color. I am assuming it is from the hairdryer. Never had this happen before so I am wondering if something can be done for this. that is why i gave the rating a 3 instead of a 5 star. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColourYou have changed my colour, but it is still only lasting 2 weeks and the grey is showing through already! 0 of 0 people found this review helpful. Did you? |
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HAIR COLORthe color was too dark. it left my hair jet black...in the roots and brown in the growth...I believe the color was change from the last time... please don't send me anymore. I like to cancel all future orders. Cynthia almaraz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color and cancelled your account, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
It needs to be a little lighter when first applyingLasted a good amount of time but too dark when first applied. Easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJami - While we're happy that your color provided long lasting results, we're sorry that it turned out darker than you expected. Based on your profile, we see that you were able to work with your colorist to craft a lighter shade to better suit your needs. We hope to hear your feedback on this reformulation soon. |
I could not get the Color wahed out if my hair after 2 hours rinsing my hairI loved your products ever since I changed my color to medium brown the color was not able to get out of my hair WHY??? Very disappointing I will miss using your hair color :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenine - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Gray hair looks pink after few weeksAfter about 3 weeks the fade out of the red makes my gray look pink. Also there is not enough color to go through my whole head of hair. My hair is down to my waist in length so one bottle is not enough when I need to bump up my color thru my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
1st time and 2nd experience1st time I dyed my hair it was excellent. I didn't see one gray hair for 4&1/2 weeks. 2nd time I dyed my hair it lasted MAYBE 2 weeks. It goes on so easy and spreads through my hair smoothly. But I'm not sure I'm going to give it a 3rd chance I would like it to last more than 2 weeks. Frustrated. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry that your most recent color order did not last as long as you wanted. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |