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Custom Color Set
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66,637 Verified Client Reviews |
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The colour is nice but my scalp does not like.The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Didn't work for meVery sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Hair awesome to the touch...The ONLY reason I rated low was because I had had a conversation with the technician who reviewed my assessment and told me she thought it would be too dark and that, if I agreed, she would mix a lighter color. Since I had agreed, I was very surprised at how dark the color result. 0 of 0 people found this review helpful. Did you? |
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HATE IT - Much, much darker and non-dimensional - can't find how to cancelI hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation. |
Color changeI was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConstance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
coverageThe coverage wasn't uniform. This is the first time that I have had a problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon. |
Wrong colorThe hair coloring I got was not what I expected. I said, "No red". That's exactly what I got. It's almost gone from my hair, but the only way to get it completely out is to cut my hair. That is not an option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
CUSTOMER INSTRUCTIONS AND SUPPORT FAILINGSI just received my first order and wanted to color my hair, but there are no instructions in my shipment at all. I have no idea how long to leave the color on. Then, when I went to call for support, I discovered their customer service is closed on the weekends and there is not even a live chat. Then, the website was down and I could not log onto my account for hours. I will see if I like the product itself. If not, there will be another review and I will cancel my subscription before I waste any more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicki - We hope you accept our apologies that you were unable to locate your instructions and that you were disappointed with support availability. We see that you were able to contact your colorist, who personally reached out to you and was able to assist you. We truly value your happiness as a client, and hope we have demonstrated our commitment to delivering the best experience possible for you. |
disapointingI ordered a new colour to have a change which I sometimes do with shop bought dye and have never had an issue with colour. However, eSalon dye did not give same satisfaction. My roots didnt change colour and the ends weren't even close to the colour requested. The dye left my hair like straw, I had to wash and condition twice with my own products after. After 3 normal washes the dye was still coming out onto my towels. I also ordered a shampoo and conditioner. The shampoo doesn't lather unless you use loads of it and also leaves hair feeling like straw. The conditioner is ok but nothing to shout about. I won't be reordering which is a shame cause I really wanted to love it. Back to off shelf products for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca - We’re sorry to hear that you were unhappy with the results of your custom color. We would love to talk to you about a complimentary reformulation. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Darker and darkerMy haircolor has gotten overall darker with each use. I will not be using this next shipment and would like to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |