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Custom Color Set
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66,516 Verified Client Reviews |
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Your product sucksYou are not able to cancel in your web site as easy as you lead people to believe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion. |
Mess in the box.I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order. |
Not what I had in mindHad too much of a red tone for me. Not what I was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Cancel this accountCancel this account 0 of 0 people found this review helpful. Did you? |
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Cancel my subscription.Please send a refund as I am not at all happy.When I first color my hair it is very dark. After a few washings it becomes a lot lighter. I like the color my hair is now, ( medium brown). I just colored it a day ago, and I would like to keep it this color. I thought your color would be truer than store bought, but it isn't. It fades several shades lighter. Therefore I will not be ordering any more of your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancyJ - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way too darkThe color was way to dark for my skin tone and I am not satisfied with this purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't like it.No a good enough cover for my white hair.. I'll will like to go back to my previous order. Please Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaviola - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't rinse outI'm not sure what happened but at the time of rinsing out the color. Left on 25 mins because it's the only way to cover the grey. I literally had to scrape off the hair die from my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - We’re sorry that you had to scrap off your color application. Our records indicate you have continued to use our service. In accordance to our Satisfaction Guarantee we have added a credit to your account since you have expressed that you were unsatisfied with our product. Again, we apologize that you were unhappy with your experience. |
not for grey hairThis made my grey root a brassy gingerish colour. I had to buy another product to remove the colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TOO EXPENSIVE!The custom hair color is nice going on, although it takes a long time, upwards of an hour. The color didn't last past 4 weeks - totally faded out. Also, the cot of $26 plus is way too expensive for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargriet - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. |