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Custom Color Set
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66,516 Verified Client Reviews |
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Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product hardened in my hair and was difficult to wash outI had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the conceptBut I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour too darkThis was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time! I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair colour same after colouringNo different than earlier.. It's just the same as before.. Dissapointed after taking time to colour... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNazA - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Bad gray coverage.The first kit covered my grays really well, but the latest one did not cover my hard to color grays at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for sharing your feedback with us. We apologize that your recent hair color order did not provide the expected gray coverage. We have gone ahead and reached out to you regarding your color so that we can better understand your hair color needs. We want to make sure that your color provides the best coverage possible! |
Cancel accountCancel orders hair is reddish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future! |
It's OK I guessI was really excited to try this! I have stubborn Gray's and was hoping that I wouldn't have to color as often. Unfortunately, this is not the case. I still have gray hairs, and there was more than enough color to cover them all up. Overall the product wasn't bad, but I will probably just stick to my color in a box. At least I know I will have to recolor every 4-6 weeks to keep those pesky Gray's at bay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda- Thank you for contacting us. We apologize that your color did not provide the coverage you were expecting. We have gone ahead and reached out to you per our Satisfaction Guarantee so that we can best understand your hair color needs. |
Not enough gray coverageThe overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist! |
Greasy and wore off quickTotally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |