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Custom Color Set
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66,516 Verified Client Reviews |
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This is not for me...lHi Everyone, This color was definitely not for me!! I love red, gold mixed with light brown but this turned out way too dark. Not sure why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we see one of our colorists has reached out to you and reformulated your color. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair color formula changeI have been using the same color for a while and thought for the summer I would change my color just a bit to a lighter tone; however when I tried the new formula it didn't seem any different and my hair actually looked darker than what I wanted. I followed the instructions to a T and even used a timer as I always do. My hair still came out nice but not the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
NopeI didn't like anything about this service. That's not entirely true, in the end, my hair was very shiny and manageable. However, the customer service was not great, they charged my credit card and did not ship my color for almost two weeks. They did e-mail me questions, which was fine, but when you answer a question, you get an automated response to continue your answer. They did not ship my product until I complained. Once I received the product, I was very excited, but that did not last long. The ammonia in this is so strong. It burned my eyes, nose, and throat. It also burned my scalp, much more than any product I have ever used. I purposefully waited till I had not washed my hair for 3-4 days before applying, just to prevent this, however that did not help. Also, you should have a friend help you. applying one product to your roots, and a different product to your mid-length to ends, is a much more labor intensive and awkward experience than you would expect it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Wrong mix.As a retired cosmition I thought I would like this product. I am very unhappy with it. The mix is wrong. I will never use it again. 0 of 0 people found this review helpful. Did you? |
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Too redNice package, good directions, but never could get my color right. Always with a red undertone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Coloring and tools are great butI have developed an allergy against some of the chemicals.... I watched it over the last two colorings.... sorry it doesn't working for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Custom hair colorI am very upset with the result of my hair color. It barely went a shade lighter then my natural dark brown, I wanted a copper color! 0 of 0 people found this review helpful. Did you? |
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colourThe colour did not hold it's colour very well, after a week it had faded. I was not impressed at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not good for meIs not what you offer in the ad. It do not last for a week and hair felling is not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like not loveA little to much red for me 0 of 0 people found this review helpful. Did you? |