|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
It is a little red.Don't get me wrong, I would rather have a little red than grey. I love your hair color because it has a lot of color dimensions to it. We are going into winter so it is not a big deal, but I am very dark complected. I have Olive skin. I should have told you guys that my hair does have some red in it. It was more reddish when I was a toddler. Can I send you guys some pictures to show you what I mean? I want to order again from you guys in a couple of months and I just want to give you a heads up. I don't know if there is anything you can do. Thanks, Samantha 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSamantha - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Toxic SmellI wish the ingredients were more natural I almost couldn't use the product for trying to get past the extremely strong odor. Although the color itself came out better than I expected and I'm very happy with the results yet the smell was almost unbearable. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEricka - We're pleased to hear that your results came out better than expected and that you're happy with your hair color. We apologize that you feel the smell of the color is strong. Since coloring hair is a chemical process, we need to use developer to cover gray. Another option would be to use a demi permanent color that would only blend your gray. We have gone ahead and made a note to your account to discuss this with you during future orders. |
Good not greatWorks pretty good for coverage , I wished it lasted a bit longer than 2 weeks before I see gray again ! I did not like how dry it makes my hair feel when applying . I'm going to give it more time before I decide on changing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonna - Thank you for sharing your feedback with us. We want to make sure that your next color application is right for you. You can always request a color modification to best achieve your desired results. We have gone ahead and reached out to you to see how we can best assist you. |
Did not work out for meAlthough the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results. |
A little darkThe color was a couple shades darker than I asked for it to be. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I know you have triedMy gray will just not cover this last color that I waited to do until today just made my gray stand out more. Thank you so much for trying but after 3 etempts I give up. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not For MeIn all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for me!!!Company was hard with. They depend on computers vs a life person. Tried sending an e-mail and they couldn't even get me name right...doubt I will let them near my hair... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanice- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
GoldenI did ask to go a little lighter, however, I pull red when golden is added to color. I neglected to mention that. My fault. I will update my color preference. 0 of 0 people found this review helpful. Did you? |
|
It messed my hair up.I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsArianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |