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Custom Color Set
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66,516 Verified Client Reviews |
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Hair colorA bit too gold and not as much coverage as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Sadly disappointedThe packaging of this system is beautiful. Such attention to detail, love how they labeled everything with my name and supply great instructions. Unfortunately, I did not have good results. There were 2 colors in my set, one for the roots and one for the ends with individual instructions on how/when to apply each. First, I now have a very clear "line" across my hair where the two colors were applied. It did not cover my existing highlights very well which is what I ordered the system to do. Second, the color is very flat, very dull. And finally, worst of all, my previously soft hair is now rough and looks and feels like straw. I now have to put finishing oil on it to make it feel smooth and keep it from kinking. I tried conditioning it. The color boosting conditioner I also bought stains your hands and ears, leaves dark "tracks" down your neck where it runs down and stains the grout in the shower. I am so disappointed in my color results and in the condition of my hair after using this system. But that's the risk of going through an online source. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not blonde enoughThis color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
AllergicI'm very allergic to this. Please stop deliveries 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulette - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Roots too light.My roots came out too light compared to the rest of my hair. You could see the where the roots met up with previous colored hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your roots came out too light. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
grey coverageI loved the color but it did not cover my grey roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color too darkThough the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you. |
hair felt soft after shampooing & conditioningshipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom Hair ColorI was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not happy!Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |