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Custom Color Set
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66,637 Verified Client Reviews |
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Too darkFamily liked the colour but I thought it was too dark. It came out fairly dark brown? After 1 wash it has lightened a bit. Slightly too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We appreciate that your family liked the color, but apologize that it was a little too dark for you. We see that you reached out to share your feedback with your colorist, who adjusted your next order for you. We'd love to hear your feedback on the new formula when you are ready to share! |
Cancel pleaseIt has never made my hair a drk. copper . I have sent the last order back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We’re sorry that you were unhappy with the color. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
not as expectedI am sorry to say this time I was not pleased with the finished result. The previous time the colour had gone darker than the 1st use, however this time the colour was not even coppery it went a med/dark brown. It was so bad I cut my long hair to just above shoulder length to get rid of the darker ends. Since then I have had to add some red tone in the form of a semi- permanent colour as it was so dull. On the positive, this colour does leave my hair in good condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry that you were unhappy with the results of your application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We truly value your happiness as a client and look forward to hearing your feedback on this new formulation soon. |
ColorAlthough I love product, this color makes my hair look dull, still a little orangey brassiness to it. When my gray starts showing it then looks better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelita - We apologize that your hair color turned out duller and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
disappointed with the colorIts obvious to me that the person who created my color didn't get me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DryMade my hair very dry and brittle. Color washed out a lot at roots on the 1st wash. Loss of hair also. Will never use this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Horrible Color!!Colorist decided to change my chosen color to a "more flattering" color. It was a disaster. My reddish brown hair turned an ASH BLACK on the ends. The roots didn't take it as much. I look ridiculous and I am completely embarrassed. I am going to have to now pay a professional to fix this mess. I've NEVER had this problem with box color from the drugstore. NEVER. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeidre - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not for meI did not like this color. When a guy notices your hair you know it turned out bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The last shipmentI asked for a lighter formula which is ok, except the instructions stated I needed to leave on my roots for about a half hour and then lather and wash it out. My roots were totally blown out. They are several shades lighter than I expected..It looks weird. My roots now match the end of my hair. I think I would prefer to go back to the previous formula, and maybe a few minutes on my hair. I'm just disappointed. My hair color just looks fake. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannay - We value your experience as a client and are truly sorry that your results came out differently than expected. Your colorist has already adjusted your next order for you and we have waived the cost. We look forward to hearing from you once you use the complimentary reformulation we are making. |
Ehhh.The color doesn't stay long and it didn't exactly meet my expectations. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |