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Custom Color Set
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66,516 Verified Client Reviews |
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color is too light in the frontI think I need a slightly darker shade next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback. We apologize that your color was unsatisfactory. Upon reviewing your profile, I can see that we reformulated until you found the perfect shade! Please let us know if there is anything else we could do to improve. |
Not satisfiedHair turn completely black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Packaging sucks, not what it used to be.Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon. |
Hair colorDoesnt cover grey very well, but found I had to leave it on longer than instructions, that seemed to work 0 of 0 people found this review helpful. Did you? |
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They did not have my color. They only refunded the purchase, not the S&H.cannot write a review until I know that my account was turned off and the amount was refunded for the auto refill which I did not order. 8/18/2016 4:28pm 0 of 0 people found this review helpful. Did you? |
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Matched color way offI am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had. I much rather buy over the counter hair color, since the color described on the box is more actual to hair result. I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription. I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
don't judge by my stars! This product is great!I only choose 3 stars because I can't get my color right...not the stylists fault at all!!! The color is great just not what I am looking for currently. Product is awesome and I would recommend to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was OKColor was pretty close to the picture I sent in. The color was nice at first, it just didnt last very long. I had to re-color my hair sooner than usual because the color faded within a couple weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
color not covering all grayI love the actual color. It is perfect, however after a week of coloring it is not covering the gray. I have even left the color on a bit longer but still not covering the gray roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
A little disappointed.On my third week I noticed that my roots were turning gray. It was my understanding that it would last longer than store brands. It was a little better but was disappointed. I know my roots are stubborn, but I have to say I was sorry it really lasted only as long as it did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We're truly sorry that our color did not provide the gray coverage you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match! |