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Custom Color Set
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66,516 Verified Client Reviews |
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No color changeI was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color issuesSorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
If you want orange hair try this product.I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Everything looks great but just doesn't cover my greysEverything in package was of good standards but unfortunately it didn't cover my grey hair like it says it should after I washed my hair a few days after dying it I could see it had worn off sadly i will not be purchasing again 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarah - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colour is nice but my scalp does not like.The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Didn't work for meVery sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Hair awesome to the touch...The ONLY reason I rated low was because I had had a conversation with the technician who reviewed my assessment and told me she thought it would be too dark and that, if I agreed, she would mix a lighter color. Since I had agreed, I was very surprised at how dark the color result. 0 of 0 people found this review helpful. Did you? |
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HATE IT - Much, much darker and non-dimensional - can't find how to cancelI hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation. |
Color changeI was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConstance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
coverageThe coverage wasn't uniform. This is the first time that I have had a problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon. |