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Custom Color Set
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66,516 Verified Client Reviews |
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Grey coverageI was happy with the grey coverage but it only lasted about 3 and a half weeks , i wash my hair twice a week on average and every other wash I did use the Tint Love 0 of 0 people found this review helpful. Did you? |
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ColorWould like a deeper red and black 0 of 0 people found this review helpful. Did you? |
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Loved the colorMust stop using. Have developed dry skin with plaque on my scalp. Itchy and painful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Not happy with colorThe last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed... I am not happy with the hair color that I have been receiving...so I never opened the boxes. I have since found a color that is more for me!!.. I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th.. I no longer want to continue with the ordering if your hair color. Thank you Melissa G. Artley 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies. |
Color formulation great but doesn't last long at allLasts two weeks tops and is way too expensive for what you're getting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We apologize that your results faded sooner than expected. Upon reviewing your account, we see that you have contacted one of our expert and will be receiving a free reformulation shortly. We look forward to delighting you! |
End ResultI enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again. |
Disappointed in the colour resultLoved the packaging and quantity of product. My hair is also in great condition after colouring but unfortunately the colour is nothing like the swatch image when I chose it which was very disappointing. I followed the instructions to the letter but my hair came out very very dark with no hint of violet in it at all. Overall, disappointed in the result and will now have to wait for the colour to fade so not so dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a free reformulated color that will provide your desired results. We will be reaching out to you shortly, and hope to provide you with a color that can better suit your needs. |
Did not give required shadeI spent ages finding the perfect shade for my hair. Ordered and delivery was prompt. However I have been left with gingery hair that is nothing like the colour I opted for. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoraine - We are glad to hear that your delivery was prompt, but apologize your results were warmer than you expected. Upon reviewing your profile, we see that you contacted us with this feedback and we issued one complimentary hair color credit, per our Satisfaction Guarantee. We understand the frustration of spending ages to find the perfect shade for you, and we look forward to ending your search by crafting your reformulation. |
Good color, doesn't lastGreat color and easy to apply. I just feel like it washes out after 3-4 washes, despite getting the permanent color mix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby - While we're glad that you're enjoying your color results, we're sorry that it begins to fade within 3-4 washes. We have forwarded your comments along to your colorist who will review them and adjust your next color order for longer-lasting results. We look forward to hearing your feedback on this adjusted shade soon. |
Not lasting as longSeems like my gray hair is showing through faster this time. Ugh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |