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Custom Color Set
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66,541 Verified Client Reviews |
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Slimy gummie hairThe past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color reviewTurned my hair color yellow with tones of what looks like green. Not sure if this is due to the sun but I don't like it. It provides good all over coverage but the color looks bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meI was excited to try the color despite the negative reviews. I followed the instructions and applied the color to my hair. The scent was so strong that it burned my eyes. The product didn't get into my eyes but the odor was too strong. Once the color was completely covering my hair, I was ready to leave it on for the full 30 minutes until I noticed it was turning purple. I hadn't had the color on for 10 minutes and got scared that my hair would come out purple. The color I was going for was a dark brown with a hint of red and my hair is a dark brown to begin with. After I shampooed my hair no less than ten times, it was a decent color. I will not be purchasing this hair color, at this time, as it is more expensive than the color I normally purchase at a local hair salon store. Another reason why I will not be purchasing the color again is the fact of not knowing the color to get for the desired brown/red I'm looking for and the strong odor was too much to handle. It's been a couple of weeks now and I can already see the few gray hairs I have are popping out again. I'll stick to my Wella demi-permanent color for now. 0 of 0 people found this review helpful. Did you? |
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Hair ColorIt was great up until the point of the blue black faded way to quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're glad to hear your color was great, and are sorry to hear it faded too fast. We have notified your colorist about your needed adjustments and will gladly send you a free reformulation, per our Satisfaction Guarantee. We look forward to our next opportunity to delight you! |
Custom Hair ColorBeige color that I requested added to dark blonde ended up making my hair orange red which is no where near beige. The supplied shampoo & conditioner applied after color did nothing to help my dried damaged hair from the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We value your happiness as a client, and we apologize that you were unhappy with your experience. We see that you reached out to your colorist, who has provided assistance and we're set to send you a free reformulation once your hair health is restored. Thank you for allowing us the opportunity to help; we're committed to delivering results you'll fall in love with, and we look forward to proving it to you. |
Busted bottleA week late, and the color had leaked everywhere by the time I got it. The quality of the product was nice the first time I got it, but it wasn't the color I was looking for. My hair stayed soft even immediately after coloring, but I think I will take a break from hair color for a while after this shipment went so awry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We apologize that your order was damaged in transit to you, and we recommend reporting the issue to your local postal carrier. Since you are taking a break from coloring, we see that we issued a refund when you contacted us about this matter. We truly value your experience as a client, and again, we apologize. |
color fadingmy color is fading fast. my hair seems dry, & i'm unsatisfied with the color in general. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeddi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was not as asked for .Wanted. Medium golden blonde, got dark golden brown.Took quite a few washings to lighten some but still not blonder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Really Drys My OutThe very first time I used ur product it was great......Shiney hair, then it start drying n falling out...stopped using for several months....gonna quit entirely this time cuz same thing is happening and color doesn't last.long...my hair does not feel.like hair anymore...and I eat healthy, no drugs or.alcohol...PS....I BOUGHT UR TOUCH UP PEN....IT WAS SO.DRIED OUT SO I THREW IN GARBAGE....SORRY VERY DISAPPOINTED. .BARBIE C PLZ.STOP ALL FUTURE ORDERS 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbie - We’re sorry that you were disappointed by the results of your color application. We're truly sorry that our Color Kiss Root Touch-Up arrived dried out. Upon reviewing your profile, we see that we spoke with you and refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Doesn't cover the graysIt's only been 3 weeks since I colored by hair and already the areas that is usually gray has faded. Not happy at all with the coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We apologize that your color faded faster than you expected. We see that a refund was processed for your recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |